Return Policy

Our premium cardamom pods are a fresh spice - each one carefully handpicked to ensure unparalleled flavour and aroma. Due to its consumable nature, we are unable to accept returns or exchanges. We take the health, safety, and culinary satisfaction of our customers seriously. This policy guarantees that every single pod leaving our door is of the highest possible quality.

Your experience means the world to us. If your order didn't arrive in perfect condition, or if it didn't quite meet your expectations, please reach out to our care team at birbal@emperorakbar.com or +91 96991 96991. We are always here to make things right.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us at birbal@emperorakbar.com within 14 days of receiving your order. You may initiate a return directly from your order status page, accessible via the link in your order confirmation email.

Exception: The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery. Unopened, sealed cardamom products are eligible for return.

Returned goods must be sent back within 14 days of notifying us of your withdrawal. Return shipping costs are at the customer's expense unless otherwise agreed.

Upon withdrawal, we will refund the standard delivery cost of your original order, in addition to the price of the goods.

Refunds will be processed within 14 days of receiving the returned goods. We reserve the right to deduct an amount reflecting any diminished value of the goods if the handling was beyond what is necessary to establish their nature, characteristics, and functioning.